Instagram Account Login Issues

When you add an Instagram account to Wave, we first try to log in using the information you provided:

• username

• password

• secret key (2FA)

If something goes wrong, the account status will show either Invalid credentials or Invalid secret key. You will receive an email.

❌ Invalid Credentials

This means the username or password is incorrect.

How to fix it:

• Double-check the username and password

• Make sure there are no extra spaces or typos

Once corrected, update the credentials and try again.

❌ Invalid Secret Key

This means the username and password are correct, but the secret key used for 2FA is invalid.

How to fix it:

• Make sure you followed all steps in this guide → Step 1 – Connect your Instagram account

• Some users miss steps 4 and 5 when setting up the authentication app

After updating the secret key, Wave will retry the connection.

✅ Account status explained

Once the issue is resolved, the account status will update automatically:

• Logged In → credentials are correct and Wave successfully logged into the account.

• Warming Up → Wave is connecting to your account using the selected country and city and starting the warm-up process.
  During this phase, Wave performs light activity (scrolling, viewing posts, reels, etc.).
  This usually lasts a few hours.

• Connected → the warm-up is complete and the account is fully connected. It is now able to send DMs 🌊

⏳ When will DMs start sending?

In most cases, when you add an account on a given day, it will be ready to send DMs the next day.

This gives Wave enough time to complete the warm-up process and keep your account safe.
It’s completely normal if no DMs are sent immediately after launching a campaign.